Option Routing

Option Routing

This service can also be known as an IVR or Auto Attendant. The service allows the caller to press an option on his or her phone and for that option to be diverted to a specific department or location. 

Here is an example of what can be built:-

Caller rings 0800 XXXXXXXX and a pre recorded message is played to the caller (we build the message for you). "Welcome to Global Telecommunications. For sales please press 1, for accounts please press 2 and for all other queries please press 3.

Option 1 - this call is for sales so we will route the call to the number you advise us as your best sales department - the call is then connected to sales.

Option 2 - this call is for accounts so we will route the call to the number you advise us as your best accounts department - the call is then connected to accounts.

Option 3 - this call is for all other questions. We can then route this call to your general business area.

If no option is pressed we can pre set where to route a no option call too.

The above is a very simple Routing Option and we can make this as simple or as complex as you need. 

Benefits of Option Routing

  • You can route specific enquiries to the correct departments without the need of a PA or receptionist
  • You can set up an option for opening times so that you don't have to deal with simple enquiries that take time to answer
  • They are quick to set up and can be live on a number in hours
  • They can be personalised to suit the complexity of your business

For more information about this service please feel free to place the order for the service on your number or contact us for more details.