China Toll Free Numbers | Global Telecommunications
International Toll Free Numbers - China
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China Toll free Numbers

We offer unbeatable pricing and possibly the best customer service in the industry.

Our friendly team are always willing to help you understand your current requirements in China.

China toll free numbers are an excellent investment for companies wanting to expand and build relationships with customers in China. But these numbers can help your business to do so much more…

A toll free number in China is a number that allows customers (in China) to contact your business without being charged international rates. This is a great way to maintain customer relations – ensuring people who have purchased from you in the past, continue to do so and, perhaps, recommend your business to others.

There are two types of China toll free numbers available: 800 numbers and 400 numbers. 800 numbers are the most complex and don’t always work from mobile phones and certain landlines which isn’t practical for daily business operations.

Unlike the original toll free numbers in China, 400 numbers can be accessed from all over China – including landlines and mobile phones. However, these numbers are not completely free and callers may have to pay a small access fee (usually the local telephone rate) while the receiver pays the long-distance rate. This is well known in China.

Our China toll free numbers are formatted in the following way: 400 1XXX XXX. The 1 is an indicator that the toll free number can be routed internationally.

There are other formats of 400 numbers that can only be routed to domestic numbers in China, such as 400 0XXX XXX, 400 6XXX XXX, 400 7XXXXXX, and 400 8XXX XXX.

Benefits of China toll free numbers:

  • set-up within just a few hours
  • no long-term commitments (the minimum term is one month)
  • calls can be forwarded anywhere in the world
  • 400 numbers are widely recognised as ‘toll free’ in China
  • China’s telecommunications network is resilient
  • China toll free numbers are brilliant if you want to establish a national presence – without having to open an office in China.
International Toll Free Numbers - China

Order a toll free number in China today

Here at G-Tele, we have provided China toll free numbers for many years and aim to make it as easy as possible for you to acquire a new number.

However, to order a toll free number in China, we will need some additional paperwork from you for the Chinese authorities. This includes:

  • A letter from you explaining why you want a toll free number (i.e. to expand your market or to encourage potential customers to contact you).
  • A copy of the passport belonging to a responsible person within your organisation
  • A copy of a recent utility bill dated within the last 6 months

For more information about toll free numbers in China, get in touch with the team. You can either email or send us an online message and we’ll respond to your enquiry as soon as we can.

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Value Added Services

Fax to Email

Faxes can still be an important way to communicate. Save ink and paper by having your faxes sent to your email address.

Call Whisper

Call Whisper – tells you what the call is for before you answer the call.


Our Voicemail service allows you to record a personalised voicemail message and when the caller leave a voicemail we will email the recording to you.

Divert Calls When Busy

Don’t send callers to voicemail or make them call you back. Set up a divert on busy and forward your calls to someone who can answer it.

Time Based Routing

Have your calls routed to different locations depending on the time of the day.

Queue Calls

Queue callers on our network and play music to them while they wait for you.

Online Number Management

Online management allows you to control where your phone numbers are forwarded to immediately.

Record Calls

Record phone calls and have them sent via email or stored online.

Option Routing

Option Routing is also known as an Auto Attendant or IVR. It gives callers the option to press a number and be routed to a department.


Record personalised welcome greetings for your callers when they call you.

Professional Voice Over Recording

If your phone number has important messages played then you need to consider having the messages professionally recorded.

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