An Australia virtual city number is the simplest way to improve customer engagement and learn more about your target market.
Virtual city numbers ensure telephone communication is maintained by forwarding calls from a chosen local business number to your existing business number – helping you build up a local presence without the risks of investing in expensive local premises.
How can an Australia virtual city number boost business for you?
Virtual city numbers can help businesses of any size and type – from hotels and B&Bs to local stores and supermarkets. They boost communication by:
- Offering telephone communication to all
While we live in an increasingly technological age, communication via a manned telephone line is still vastly preferred.
HubSpot found that 69% of their customers prefer to use phone support over any other medium (including webchat and email). Similarly, Salesforce found that 61% of consumers prefer to call, with a further 75% believing this will get them the fastest response.
An Australia virtual city number allows customers in your target areas to reach out by phone whenever they need to, ensuring you retain the 65% (on average) of customers who prefer it.
- Giving customers local rate options
An Australia virtual city number allows customers to contact you without ever paying more than a local rate – no matter where your office actually is.
This increased affordability makes it much more likely customers will ring and allows you to interact with them personally – letting you find out more about them, including their likes and dislikes, and solving issues as they arise.
It also gives you the opportunity to move them along the sales funnel and can help you see an increase in sales.
Why choose GTele to supply your virtual city number?
Global telecom infrastructure sounds complex and costly – but with the experts at GTele, it doesn’t have to be.
With a monthly rental of just £35 and one-off set-up costs of £10, an Australia virtual city number is possible for over 138 towns and cities across Australia, including (but not limited to):
With over 20 years as a leading number provisioning specialist, 24/7 service and support, and regular account auditing to ensure you are paying the lowest possible price, GTele can deliver a range of solutions – including virtual city numbers and a range of value-added services – that give your business everything it needs to succeed.
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Value Added Services
Fax to Email
Faxes can still be an important way to communicate. Save ink and paper by having your faxes sent to your email address.
Call Whisper – tells you what the call is for before you answer the call.
Our Voicemail service allows you to record a personalised voicemail message and when the caller leave a voicemail we will email the recording to you.
Divert Calls When Busy
Don’t send callers to voicemail or make them call you back. Set up a divert on busy and forward your calls to someone who can answer it.
Time Based Routing
Have your calls routed to different locations depending on the time of the day.
Queue callers on our network and play music to them while they wait for you.
Online Number Management
Online management allows you to control where your phone numbers are forwarded to immediately.
Record phone calls and have them sent via email or stored online.
Option Routing is also known as an Auto Attendant or IVR. It gives callers the option to press a number and be routed to a department.
Record personalised welcome greetings for your callers when they call you.
Professional Voice Over Recording
If your phone number has important messages played then you need to consider having the messages professionally recorded.
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Frequently Asked Questions
Alongside quality call forwarding, GTele offers a variety of value-added services that can streamline and improve your business, including:
- Fax to email – save money by not buying a fax machine and divert them all to your email instead.
- Queue callers – place callers in queues and play music while they wait.
- Personalised welcome greetings – greet visitors or potential customers with pre-recorded messages.
- Professional voice-over recording – perfect if you want to give customers access to important information.
- Recorded voicemail services – record a personalised message and receive all voicemails to your email.
- Call diversion – choose which number or numbers can take your calls when you are busy.
- Call whisper – find out why people are calling before you answer.
- Time-based routing – choose which numbers your calls will be diverted to based on the time of day.
- Online number management – control where numbers are forwarded (ideal for use alongside CRM software).
- Call recording – have recordings sent to your email or stored online, making them perfect for dispute resolution or training.
- Option routing – successfully reroute calls based on the department they need to speak to.
For more information, or for a quote including your Australia virtual city number and value-added extras, reach out to us today. You can give us a call on 0207 3055 999 or fill in our contact form and we’ll get back to you as soon as we can.
Call logs can be extremely valuable for businesses, providing not only peace of mind but also an excellent training opportunity.
All calls are recorded and can be emailed to your chosen email address or stored online for easy access, allowing you to overcome potential disputes, identify sticking points on calls, or provide high-quality in-house training that increases sales and enhances customer service.
For more information about how call logging can help your business, give us a call 0207 3055 999 and we’ll share our expertise with you.
GTele offer local numbers for over 138 towns and cities across Oz and can supply an Australia virtual city number for any number of locations, all combined onto one simple monthly bill.
This allows you to scope out areas for expansion and offer a more personalised service for key areas, for an affordable monthly price.
Each number can also include a range of value-added extras to ensure your customers get the best service without increasing the workload for your customer service team or office.
GTele contracts are paid monthly as part of 12-month bespoke contracts.
This ensures all customers can have tailor-made support for all of their telecommunication needs, including setting up a variety of value-added services.
As such, monthly repayments are welcomed in any currency and are exclusive of VAT, as explained when you sign up for your customized GTele virtual city number contract.