Let every customer choose how to talk.
HaiLO Chat gives every website visitor instant support by text or voice — with the same intelligent agent, the same context and seamless human handover.
How would you like to chat?
Customers switch between typing and talking
No starting again. No lost context. HaiLO understands the whole conversation.
Start with webchat
Ask questions privately and get instant answers.
Switch to voice
Tap the microphone and speak naturally whenever it's easier.
Hand over smoothly
Move to your team with the full conversation history.
Helpful support from the first hello
Add HaiLO Chat to your website
A simple snippet gets you up and running in minutes.
Connect your knowledge
Upload FAQs, documents or link to your existing resources.
Choose your handover rules
Set when to escalate to your team, based on your needs.
Go live across text and voice
Your customers can now chat or speak, 24/7.
“Do you have business internet in my area?”
“Yes! I can check availability for your area. Could you tell me your postcode?”
“Thanks! I've checked and business internet is available at your postcode. Would you like me to show you the plans?”
Turn website conversations into outcomes
Answer instantly
Handle FAQs and product questions around the clock.
Qualify enquiries
Capture names, needs and contact details naturally.
Book appointments
Move customers towards the next step.
Support customers
Resolve routine questions or escalate complex ones.
The convenience of chat. The warmth of voice.
Some customers want to type. Others would rather talk. HaiLO Chat gives everyone the experience that suits them.
One agent. More ways to help.
Sales enquiries
Answer product questions and capture leads.
Customer support
Resolve common issues quickly.
Appointments
Book meetings and demos.
Order updates
Provide real-time information.
Overflow
Support your team during busy periods.
Out of hours
Keep helping customers 24/7.
See HaiLO Chat in action
Ask it a real question
Try a product or support question.
Switch from text to voice
See how the conversation continues.
Test the human handover
Experience a seamless transfer.
Questions about HaiLO Chat?
Learn how HaiLO Chat handles multi-modal conversations, integrates into your tech stack, and automates visitor engagement.
Give every visitor a voice.
Add HaiLO Chat to your website and turn more conversations into opportunities.
Get in touch
Have questions or need assistance? Our team is here to help you with anything you need. Whether you're curious about our services, need support, or want to provide feedback, feel free to reach out to us.
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