Toll Free numbers in the Philippines are the same format as USA toll free numbers. They start 1800 and are followed by 8 digits.
The correct way to advertise a Philippines toll free number is as follows:- 1800 XXXX XXXX
There are 2 toll free numbers that you would need to purchase to get full coverage in the Philippines. One toll free number would cover the Globe network and another toll free number would cover the PLDT network. There is not one number that will work across all networks in The Philippines.
Calls from mobiles are not guaranteed to work with toll free numbers.
Pay phones may work but are not guaranteed.
Regulation details on Philippines Toll Free Numbers:-
- A letter of intent is required to be completed by the end user.
- The letter must be on company headed paper and detail what the number is being used for. Adding your address to this letter will assist the process.
- Standard lead time for carriers to deliver a number is between immediate and 50 working days.
You must be a business in order to set ups a toll free number in the Philippines.
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Value Added Services
Fax to Email
Faxes can still be an important way to communicate. Save ink and paper by having your faxes sent to your email address.
Call Whisper – tells you what the call is for before you answer the call.
Our Voicemail service allows you to record a personalised voicemail message and when the caller leave a voicemail we will email the recording to you.
Divert Calls When Busy
Don’t send callers to voicemail or make them call you back. Set up a divert on busy and forward your calls to someone who can answer it.
Time Based Routing
Have your calls routed to different locations depending on the time of the day.
Queue callers on our network and play music to them while they wait for you.
Online Number Management
Online management allows you to control where your phone numbers are forwarded to immediately.
Record phone calls and have them sent via email or stored online.
Option Routing is also known as an Auto Attendant or IVR. It gives callers the option to press a number and be routed to a department.
Record personalised welcome greetings for your callers when they call you.
Professional Voice Over Recording
If your phone number has important messages played then you need to consider having the messages professionally recorded.
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