Live Phone Number Testing & Legislation

Why would I want to test my phone number. Surely it just works?

Great question but faults happen, international carriers turn off phone numbers for no usage and there is a list as long as your arm why a phone number may not work.

Once you have purchased a phone number and tested it before you place it into any adverts or websites, most companies just expect them to work. With reliable carrier like ourselves and other tier one providers this is usually the case for 99% of the time but things can go wrong. Generally advertised phone numbers are often forwarded to a call centre or location where calls get picked up by agents. Some numbers get huge amounts of calls and others may only get sporadic calls. If you have a number that gets hundreds of calls a day you will generally know when a service goes down. If not, your number could be down for weeks before you realise. Here are some examples of why a phone number may not work:-

• The local in country carrier has switched it off for low or no usage
• The regulations in country have changed and you are no longer compliant meaning that the carrier is forced to switch the number off
• You have moved office and forgotten to amend the call forwarding on the global phone number you advertise
• There is a network fault in country
• There is a network fault on your answering location
• The IVR you set up years ago may still forward to a section of your business that is closed down or moved
• The list can go on

Now you know why it’s a good idea to test a phone number perhaps we should tell you how much it costs.

We have 2 levels of service for phone number testing. We can complete a simple test from a landline in country and this test will cost you just £10 per test. If you would like your number tested from a landline and mobile (cell) in country then these tests will cost £20.

What you receive from us post test

Once we have tested your number we will send you the below information:

1. The time and date of the test call made
2. The country that the test cll was made from
3. The phone number that we dialled to test
4. The phone number that we dialled from in country to make the test
5. The call result
6. A recording of the call so that you can listen back

Why use GTele for your global phone number testing service

• Trusted partner – Some of the world’s largest brands use our service to test their phone numbers
• Reliable Scheduling – We can schedule to test your phone numbers if required at intervals that you choose
• Global Reach – We have the ability to test in over 180 countries

The Gtele solution services the needs of our clients in a number of different ways

• Zero integration or deployments –  Required within your contact centers – just advise us the phone numbers to test
• No False Flags – Thanks to our detailed triage process and multi carrier validation, we ensure only validated issues are raised to your team
• Setup Globally within minutes –  Simple to deploy, ease of use all that is required are your global phone numbers
• Outbound Testing – Gtele outbound testing is 100% non intrusive and tests specifically the isolated outbound call leg you are using only
• Testing your own live environment – This is critical so you can experience exactly what your customers are experiencing
• Playbacks – We record the test calls so that you can listen back to the results
• Reduce Cost – On average we save our global clients 20% from their monitoring cost and additionally provide greater visibility

If you are a company with phone numbers implemented globally and you need reassurance that these numbers actually work, please contact us to discuss how and when you would like them tested. We can test as a one off for you or schedule regular tests. Contact us for further information.