A guide to setting up UK toll-free numbers if you are in the USA

Thanks to modern communication technology, expanding your reach across international borders has never been easier. If your business is based in the USA or Canada, and you’re keen to tap into opportunities in the UK market, a UK toll-free number can be a strategic step towards building local trust and improving customer accessibility. By setting up a UK toll-free number from the US or Canada, you make it easier and more affordable for your customers in the UK to contact you. 

This article walks you through the process of setting up a UK toll-free number for your US-based business, enabling you to seamlessly connect with your UK customers and support them via a familiar UK 0800 toll-free number. 

Why set up a UK toll-free number? 

A UK toll-free number provides multiple benefits for your US-based business venturing into the UK market: 

• Professionalism: Customers are more likely to engage with a company that appears easily reachable and committed to their needs, and a local UK toll-free number lends this credibility and professionalism to your business. Choosing a UK toll-free number for US companies signals that you’re serious about serving the UK market.
• Improved customer service: Offering a toll-free number demonstrates your dedication to excellent customer service, as customers can reach out to your business without incurring any charges. When you get a UK toll-free number from the USA, UK callers dial a local-style number while your team answers from your existing US or Canadian location.
• Market penetration: A local UK number encourages UK customers to contact your business more frequently by eliminating international calling barriers. A virtual UK toll-free number makes it feel like you’re just around the corner, even if you’re based across the Atlantic. 

Steps to setting up a UK toll-free number 

1. Choose your plan 

Select a suitable plan from our list of services based on your anticipated call volumes and business needs. Plans can range from pay-as-you-go to monthly subscription models. If you expect higher call volumes on your number, please contact us for more bespoke pricing tailored to UK toll-free numbers for US and Canadian businesses. 

2. Pick your number 

You can choose your toll-free number from a current list of available numbers. Check out this page to see the numbers currently available: UK 0800 numbers. Look for a UK-specific toll-free number that is easy to remember and reflective of your business. Many organisations prefer to buy a memorable UK 0800 toll-free number that aligns with their brand. 

3. Provide your business information 

When signing up for the service, you’ll need to provide us with your business information, including your US-based address and contact details. These details are required to activate a UK toll-free number for an overseas business in line with local regulations and carrier requirements. 

4. Configuration 

We guide you through the different options to configure your setup. Many of our customers typically choose call forwarding to ensure that calls made to your UK toll-free number are routed to your US business number. We can also route calls to Microsoft Teams or IP endpoints, making it simple to forward calls from a UK toll-free number to the USA or Canada. 

5. Additional features 

Explore our additional features, such as voicemail, call recording, translation services, and analytics. These features can help you better understand customer interactions and improve your services. When you set up a UK toll-free service from the US, these extras can enhance quality, compliance, and reporting. 

6. Test the number 

Before advertising your UK toll-free number, we will test it to check that calls are being correctly forwarded to your US number. We assess call quality and ensure that all features function as expected, so your UK toll-free number for US operations works reliably from day one. 

7. Promote your UK toll-free number 

Include your new UK toll-free number on your business website, marketing materials, and any other relevant platforms to let your UK audience know they can reach you without incurring any charges. Highlight that you now have a UK 0800 toll-free number for UK customers to encourage more calls and enquiries. 

8. Monitor and improve 

We supply you with full call itemisation so that you can regularly review call logs and customer feedback to assess the performance of your UK toll-free number. Use this information to make improvements and optimise customer interactions and campaigns using your UK toll-free number from North America. 

Conclusion 

Expanding your US-based business into the UK market is an exciting opportunity, and setting up a UK toll-free number is a key step in establishing your presence and building customer trust. By following these steps, you can ensure uninterrupted communication and exceptional customer service for your UK audience. Embrace the power of technology to transcend borders and create lasting connections with your international clientele using UK toll-free numbers for US and Canadian businesses. 

See what other UK phone numbers we offer or contact us for more information on our UK toll-free numbers and UK 0800 numbers for international companies.